Introducing: extended support.
Historical record from 2020. This article describes the announcement or guidance at that time; it does not confirm today’s service arrangements, product support or security status. Due to growing demand, ICT Shift now offers white-labeled, on-demand support as a core service.
We work inside your environment — your ticketing, phone, and chat systems — so support feels seamless to your customers and consistent with your brand.
What “extended support” means
- Embedded team: Our specialists act as your technical staff, following your processes and communication standards.
- Your systems: We use your ticket system, phone lines, chat tools, and preferred contact methods for a unified experience.
- Agreed SLAs: Coverage windows, response times, and escalation paths are defined upfront.
- Subscription pricing: Fixed monthly subscription; no hourly fees or unexpected add-ons.
Why clients choose this model
- Seamless customer experience: No context switching or cross-brand confusion — we work under your banner.
- Scalable expertise: Access senior support without hiring lead time or overhead.
- Operational consistency: Keep your rules, workflows, and quality standards intact.
Getting started
If you’re ready to extend your support capability, we’ll align on SLAs, tools, and escalation rules, then integrate with your systems for a smooth launch.
Learn more on our extended support service page: https://www.ictshift.com/services/extended-server-support/
