Managed IT support for SMEs that need fast response, clear ownership, and fewer recurring issues.
Helpdesk, monitoring, Microsoft 365 administration, and proactive maintenance from a senior-led team that understands your environment. Based in Eindhoven, we support Dutch SMEs across the Netherlands, and we also assist international teams remotely where the environment is a good fit, including Azure workloads and NIS2 security baselines. This managed IT support service is built for SMEs that need predictable outcomes. From €45/user/month (excl. VAT).
Managed Support Should Reduce Noise, Risk, and Lost Time
Strong managed support is not just a helpdesk. It is a structured operating model that keeps users productive, devices secure, Microsoft 365 controlled, and small issues from becoming expensive downtime.
For an SME, that usually means one partner handling support, monitoring, patching, vendor coordination, security basics, and practical improvement advice under one predictable monthly plan.
What Managed IT Support for SMEs Includes
A stronger support plan means fewer interruptions, faster fixes, and an IT partner that keeps your team productive every day. Each managed IT support plan combines reactive and proactive coverage.
Helpdesk That Responds Like an In-House Team
Your users get fast answers for laptops, logins, email, printers, and daily IT friction from engineers who know your setup.
✅ No ticket ping-pong, just accountable support.
Continuous Monitoring Before Users Feel Impact
Endpoints, servers, and core services are watched continuously so we can intervene early instead of reacting after downtime hits.
📡 Proactive alerts reduce avoidable disruption.
Patch and Endpoint Management That Stays Controlled
We manage updates, endpoint protection, policies, and device health. For hybrid and remote teams, this includes virtual desktop infrastructure (VDI), such as Azure Virtual Desktop (AVD).
⬇️ Safer patching with less user disruption.
Microsoft 365 Managed for Productivity and Control
We manage Microsoft 365 provisioning, licensing, email, and tenant security, alongside Microsoft Teams collaboration and Yeastar PBX business telephony.
☁️ Cleaner admin, better security, happier users.
Backup and Recovery You Can Actually Rely On
Automated backups, restore validation, and continuity planning protect your data so incidents don’t become business-threatening events.
💾 Backups are only valuable when restores work.
Security and Compliance Built Into Daily Support
MFA, endpoint protection, firewall oversight, and practical compliance checks are handled as part of your ongoing service, not as extras.
🛡️ Protection that fits SME reality and risk.
Simple, Predictable Pricing
No surprise invoices. No hidden costs. One monthly fee per user that covers everything in your plan. All listed prices are excl. VAT.
All plans include onboarding, a dedicated point of contact, and a 90-day service review. Minimum 5 users; teams with 2-4 users are possible under a monthly minimum service fee. This managed IT support approach keeps service levels clear as your team grows. Contact us to discuss custom requirements.
Getting Started Is Simple
From your first call to fully-managed support in as little as two to three weeks.
1Free IT Health Check
We audit your current setup, identify vulnerabilities, and give you a clear report, completely free with no commitment required.
2Onboard in 2–3 Weeks
We configure your tools and deploy monitoring agents silently in the background, zero disruption to your team’s daily operations.
3Proactive Ongoing Support
Your dedicated engineer monitors your environment 24/7, resolving issues before they impact your business — with a named contact who knows your systems.
What Our Clients Say
⭐️⭐️⭐️⭐️⭐️
“ICT Shift transformed our IT operations. What used to be a constant headache is now handled quickly and reliably. Their team knows our business inside and out.”
Thomas van der Berg
Factory Manager, Berg Industries
⭐️⭐️⭐️⭐️⭐️
“We were drowning in IT tickets before ICT Shift. Now issues are resolved in minutes, not days. Their €45/user pricing is a game-changer for SMEs.”
Petra Hendrikx
CEO, Hendrikx Consulting
⭐️⭐️⭐️⭐️⭐️
“From helpdesk to backups to compliance—everything is covered. Finally, an MSP that treats us like a partner, not a ticket.”
Marco de Wilde
Operations Director, Dutch Design Bureau
Frequently Asked Questions
Answers to common queries about our managed support plans, SLAs, and onboarding.
Our managed support covers helpdesk for end users, remote troubleshooting, endpoint monitoring, patch and antivirus management, Microsoft 365 administration, backup oversight, and regular security checks. Exactly what is included depends on your plan tier, and every client receives a clear scope-of-work document during onboarding.
Essential: response within 4 business hours, resolution target same business day. Growth: priority issues within 15 minutes, standard requests within 2 hours. Complete: near-immediate response with a dedicated engineer. All SLA commitments are included in your service agreement.
Yes. All plans include Microsoft 365 administration covering user provisioning and offboarding, licence management, and mailbox troubleshooting. Growth and Complete plans also include tenant hardening, conditional access policies, and Defender for Business configuration. For deeper resilience controls, teams often pair this with cybersecurity and business continuity services.
On-site support is included in the Complete plan. For Essential and Growth plans, on-site visits are available on a call-out basis at an agreed day rate. In practice, over 99% of issues are resolved remotely, so most clients on Essential and Growth rarely need on-site visits.
We work with your existing hardware, software, and vendor relationships from day one. During the health check we document everything and flag assets that are end-of-life or creating risk. We can manage vendor relationships on your behalf or work alongside them-whichever suits your operation better. If you also need architecture planning, we can align delivery with consulting and strategy services.
Most onboardings are completed in 2-3 weeks. We deploy monitoring agents remotely and silently, configure your tools in the background, and only involve your team when we need access or credentials. The goal is zero disruption to your daily operations during the transition.
A user is a real person with an identity, mailbox, and workstation in your environment. Shared mailboxes, service accounts, servers, NAS devices, and network equipment are not counted as users. External contacts with a mailbox are only counted if they actively use your systems and managed devices.
