Contact Us for Expert IT Support and Security Advice

Contact ICT Shift for senior-led IT support, cybersecurity guidance, and practical next steps for your business. We reply quickly with clear ownership and realistic advice based on your current environment.

Contact us about managed IT support for SMEs, cybersecurity and business continuity, strategic IT consulting, or ICT staffing and project delivery tailored to your business goals.

If you are reviewing Microsoft 365 security options or practical NIS2 readiness steps, reach us for direct advice grounded in real delivery work.

ICT Shift is an MSP founded in 2006 in Eindhoven, Netherlands, formerly Key4ce. For a live incident, use urgent IT support instead of this form.

Talk to a Senior Engineer
Contact ICT Shift for managed IT, cybersecurity, and consulting support
Location

Italiëlaan 9
5632TA, Eindhoven

The Netherlands

Office hours

Mon – Fri:
09:00 – 17:00 CET

Phone

+31 (0)85 8888 863

Emergencies can be escalated 24/7 via our Livechat AI helper

Legal information

Registration no. (KVK):
17212222
VAT ID:
NL001564233B71

Contact ICT Shift: tell us how we can help

Contact ICT Shift for support incidents, project planning, cybersecurity questions, or supplier-change discussions. We keep request handling practical: clear triage, senior ownership, and next steps you can act on.

If you are unsure where to start, submit a short summary and we will route your enquiry to the right specialist. This page is designed for first conversations, quick clarifications, and urgent operational questions before formal onboarding.

What happens after you contact us

This is our general enquiry form for support questions, partnership requests, operational concerns, or advice before you choose a specific service. If you already need a product-specific intake, use our assessment booking pages or service onboarding pages instead.

A strong request includes business impact, affected systems, and your preferred response window. That context helps us reduce back-and-forth and give you a useful answer faster.

1

Initial triage

We review your request, identify urgency, and assign a senior engineer. You get a direct human response focused on your issue, not a generic scripted reply.

2

Scope and constraints check

We confirm the minimum context needed to help fast: business impact, affected users or systems, timeline, and key constraints such as GDPR or NIS2 considerations in cloud, on-premises, or hybrid environments.

3

Actionable next step

You receive a practical next step: urgent escalation, a scoped discovery call, or a recommendation to move to the right book/onboarding flow. You always know what happens next and who owns the follow-up.

Send your enquiry

Share your current issue, goals, and urgency. We usually respond within one business day, and faster for critical cases.

  • Urgent issue: call +31 (0)85 8888 863 for critical incidents
  • Standard enquiry: use this form and include your priority and deadline
  • Product-specific route: use Book or Onboarding when you already know the track
Contact - General Enquiry

Address privacy note: We deliver remote-first from Eindhoven, The Netherlands. On-site meetings can be arranged by appointment, so we do not publish a home-office map pin on this page.

FAQ: Questions Before You Reach Us

Direct answers on response times, service scope, remote delivery, and compliance context before you submit your enquiry.

Yes. Urgent incidents can be escalated 24/7 by phone. Standard requests are handled during office hours with clear SLA expectations.