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Featured articles by ICT Shift.

🤖 AI in IT Support: Hype or Help?

🤖 AI in IT Support: Hype or Help?

Is artificial intelligence transforming IT support—or just generating buzz? You’ve likely heard the promises: faster resolutions, smarter systems, and round-the-clock service. But how much of it is real, and how much is hype?

Let’s explore what AI truly brings to the table—and how companies can use it to their advantage.